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Should you need assistance in finding a specific compound, please do not hesitate to contact us. We welcome any inquiries on our custom synthesis and bulk capacities.
To expedite orders most effectively, we encourage customers to email the Purchase Order (clearly showing your P.O. number. Ship To and Bill To addresses) to email@example.com.
Orders can also be faxed to us at +86 755 8355 2066.
Prices quoted are in U.S. dollars and are subject to change without advance notice. Written price quotations are valid for 30 days.
We deliver products to customers by the best way available. Our standard shipping methods are FedEx Standard Overnight and FedEx International Priority unless other arrangements are made. If customers choose to use their own FedEx account, please state on purchase order. Any taxes or charges imposed by governmental authority are in addition and on the Buyer's account. We reserve the right to change the requested method of shipment.
If paying by checks, please make payable to: Shenzhen Roark Pharmaceutical Technology Co., Ltd For International accounts, wire transfer is preferred. Our payment terms are Net 30 days to approved accounts. A 1.5% monthly late charge will be added to invoices with outstanding balances over 30 days.
We promise to use our best professional efforts to make the compound and to deliver on time. Each compound from TLC is warranted to meet the specifications set forth on its label and in the Certificate of Analysis (COA), as of the time of shipment from the company. In the event that a compound is ever found to fall below specifications, we will fix the problem without charge to you, or for an insolvable problem, give you your money back.
Our Customer Service is always available to assist you should a problem arise with your order. In meeting our customer's satisfaction, we will try to resolve each situation in an equitable manner. Items that are proven defective or non-conforming to our specifications will be replaced at no charge or, at our discretion, a credit memo will be issued upon receipt of returned goods. In no event shall the replacement or credit exceed the purchase price of the material. All claims for replacement or credit must be made within 30 days of receipt of goods with authorization from our customer service. Return shipments may not be accepted without prior authorization. In no event shall we be liable for any incidental or consequential damages.